Refund policy

All refunds will be made to the payment method used at the time of placing the order.

Damaged / Missing / Lost products must be reported within 24 hours of delivery. We will initiate a claim with our logistics partner and replace products / refund product value after receiving confirmation from our logistics partner.

Only actual payment(s) made are liable to be refunded. In cases where discounts are applied, the actual paid value only shall be refunded.

Bundle discount will not be applicable if a product from a bundle is returned. A refund will be issued after deducting the bundle discount applied on products in the bundle.

Shipping charges will not be refunded in case of a return, or partial return.

Refund will be initiated 24-48 hours after the product is received by us (which takes 4-7 days), subject to quality check. There will be no refund for used or washed products, products whose tags have been detached or damaged, and products which are lost without proof of return pickup such as acknowledgement slip or logistic executive details / photograph.

Refunds can take up to 4-7 working days to reflect in your payment method / bank account. To verify credit, kindly check your bank statement. Transaction SMS sent by banks are not reliable as they can fail due to network delays and timeouts.