- We offer secure 256-bit SSL encrypted online payments. We accept credit and debit cards, Net banking, Paytm digital wallet and UPI for online payments.
- We offer offline payments at your doorstep through Cash on Delivery. This is a chargeable service, and if chosen, COD charges of Rs.50* are added to the order.
*Subject to change
Unfortunately we only accept cards issued in India at the moment.
At the moment we do not accept payments through PayPal
Cash on Delivery (COD) is a value-added service provided by our logistics partner, and a COD fee is charged by them for this service. This fee is added to your order total at checkout when you opt for COD.
Shipping & Delivery
We offer two shipping methods: Standard and Express. For more information, please see the shipping policy
Standard Shipping orders are charged a flat shipping fee of Rs.100*. However, orders over Rs.1500 are shipped free*. Express shipping is charged Rs.350 extra*, payable at the time of checkout.
*subject to change
You can change the Shipping method until the order is shipped. Please send us an email to firstname.lastname@example.org or leave an a message on our live chat with your request. The Shipping method cannot be changed once the package has been shipped.
Orders received before 12.00 noon from Monday to Saturday are dispatched the same day. Orders received after 12.00 noon will be dispatched the next day. There will be no dispatches on Sundays and public holidays.
Standard shipping charges are refunded in case of a return. Express shipping charges are non-refundable.
Depending on your location and logistics connectivity, Standard Shipping usually takes about 3 to 7 working days*. Express Shipping usually takes about 24-48 hours*. We will send you the package tracking link via email and SMS.
*Deliveries are subject to Sundays, public holidays, strikes/bandhs and inclement weather
This happens if the pincode you entered is not serviceable by our logistics partner, or if the pincode is invalid. Please enter the 6-digit pincode fully, or use another pincode/address for shipping, if possible.
If you missed the delivery, please drop us an email at email@example.com or leave us a message on our live chat or offline. We will inform our logistics partner to re-attempt delivery. Please note, our logistics partner offers a maximum of three delivery attempts, after which the order will be cancelled and returned to us.
Unfortunately due to space constraints, our logistics partner is unable to hold packages for longer than 24 hours. In case you, or anyone on your behalf, are unable to accept the package within 24 hours of the first attempt, it will be cancelled and returned to us.
Exchange & Return
Yes. We offer a 15-day exchange / return policy. You can exchange or return one or more products in your order, provided they are unused, unwashed and have their tags attached. All exchanges and returns are subject to quality check*
* The decision of the quality check personnel will be final in determining the acceptability of products for exchanges and returns.
We offer only one exchange or return. Once a product is exchanged, it cannot be exchanged a second time, or returned.
- Sign in to My Account
- Go to Orders tab
- Click Exchange/Return
- Select the product(s) and submit
- If the exchange product is available, we will schedule a reverse pickup for the return product(s) in 24-48 working hours.
- Once the product is picked up, subject to quality check, we will dispatch the new product(s) to you.
- In case the exchange product is not available, we will call and update you.
- We will schedule a reverse pickup for the return product(s) in 24-48 working hours.
- Once the product is picked up, subject to quality check, we will commence the refund process.
- For more information about refunds, please see the refunds sections of the FAQs
In case of an exchange, the new product will be shipped through standard shipping, irrespective of the mode of shipping in the original order. If you require express shipping for an exchange, it will be charged extra. Please mention it in your exchange request.
We offer reverse pickup ONLY from the shipping address in your order. If you require pickup from a different address, you will need to send us the products yourself. Please write to us at firstname.lastname@example.org for more information.
We make sure all products are carefully quality checked prior to shipping. However, if you received an incorrect or damaged item, we will have the product(s) picked up, and will ship the appropriate product at no cost to you. Notification of damaged products must be made within 24 hours of receiving them, after which we will not be liable for a replacement.
Yes. There will be a maximum of three attempts for reverse pickup. Rescheduling, unavailability or not answering the phone during pickup counts as an attempt. If pickup is unsuccessful after three attempts, you will need to ship the return products to us at your expense.
For offline payments made through Cash on Delivery, refunds will be made to a bank account indicated by you. After successful pickup of the returned product, we will send you an email and SMS with a link to fill out your bank information.
Refund will be initiated 24-48 working hours after the product is received by us (which takes 4-7 days), subject to quality check.
Refunds can take up to 4-7 working days to reflect in your payment method / bank account. In case of bank accounts, kindly check your bank statement. Transaction SMS sent by banks are not reliable as they can fail due to network delays and timeouts. Refund will appear as “ARK BLUEPRINT ENTERPRISES PVT LTD” in your bank account.
If your refund has not been credited after 10 working days from the date it was initiated, please send an email to email@example.com with your order number, so we can check.
Only actual product cost(s) are liable to be refunded. In cases where discounts are applied, only the actual amount paid will be refunded. Express shipping charges are non-refundable.
It is possible your refund was rejected since the product was deemed used/washed by our quality check executive and/or the tags were detached or damaged. In case you have questions, please write to firstname.lastname@example.org. Please make sure to mention your order number.
As per the taxation rules of the Government of India, Goods and Services Tax (GST) is applicable on all goods and services with effect from July 1, 2017.
For apparel, GST is charged at 5% on products below Rs.1000 and at 12% on products over Rs.1000. Our system has been built to calculate GST on this basis.
In case your order contains a mix of products which are below Rs.1000 and above Rs.1000, you will see both 12% and 5% GST in your invoice. Please note that 5% is calculated only on items below Rs.1000, and 12% is calculated only on items above Rs.1000.