Payments

What payment methods can I use?

  • We offer secure 256-bit SSL encrypted online payments. We accept credit and debit cards, Net banking, Paytm digital wallet and UPI for online payments.
  • We offer offline payments at your doorstep through Cash on Delivery. This is a chargeable service, and if chosen, COD charges of Rs.50* are added to the order.

*Subject to change

Can I pay with internationally issued cards?

Yes. Please choose the “Cards or Netbanking” payment option at checkout

Can I use PayPal?

At the moment we do not accept payments through PayPal

Shipping & Delivery

What shipping options do you offer?

We offer two shipping methods: Standard and Express.

What are the charges for shipping?

Standard Shipping orders are charged a flat shipping fee of Rs.70*. However, orders over Rs.1500 are shipped free*. However, if you opt for express shipping, it is chargeable at Rs.320 extra*, payable at the time of checkout.

*subject to change

Can I change the Shipping method after placing an order?

You can change the Shipping method until the order is shipped. Please send us an email to wecare@nordlich.com or leave an a message on our live chat with your request. The Shipping method cannot be changed once the package has been shipped.

How soon are orders shipped?

Orders received before 12.00 noon from Monday to Saturday are dispatched the same day. Orders received after 12.00 noon will be dispatched the next day. There will be no dispatches on Sundays and public holidays.

Are shipping charges refundable?

Standard shipping charges are refunded in case of a return. Express shipping charges are non-refundable.

How long does it take to deliver my order?

Depending on your location and logistics connectivity, Standard Shipping usually takes about 3 to 7 working days*. Express Shipping usually takes about 24-48 hours*. We will send you the package tracking link via email and SMS.

*Deliveries are subject to Sundays, public holidays, strikes/bandhs and inclement weather

I get a "Please enter valid pincode" error on checkout

This happens if the pincode you entered is not serviceable by our logistics partner. Please try another pincode/address for shipping, if possible.

Delivery was unsuccessful, what do I do?

If you missed the delivery, please drop us an email at wecare@nordlich.com or leave a message on our chat. We will inform our logistics partner to re-attempt delivery. Please note, our logistics partner offers a maximum of three delivery attempts, after which the order will be cancelled and returned to us.

Can I request delivery after 2-3 days?

Unfortunately due to space constraints, our logistics partner is unable to hold packages for longer than 24 hours. In case you, or anyone on your behalf, are unable to accept the package within 24 hours of the first attempt, it will be cancelled and returned to us.

Exchanges & Returns

Do you have an exchange / return policy?

Yes. We offer a 15-day exchange / return policy. You can exchange or return one or more products in your order, provided they are unused, unwashed and have their tags attached. All exchanges and returns are subject to quality check*

* The decision of the quality check personnel will be final in determining the acceptability of products for exchanges and returns.

How can I raise an exchange / return request?

Login to the My Account section of the website. Select orders and click view next to the order containing the products you wish to exchange/return. Scroll to the bottom of the order, and click the Exchange/Return button next to the product you wish to exchange or return.

Is there a limit on exchange / return?

We offer only one exchange or return. Once a product is exchanged, it cannot be exchanged a second time, or returned.

What happens after I submit an exchange request?

  • If the exchange product is available, we will schedule a reverse pickup for the return product(s) in 24-48 working hours.
  • Once the product is picked up, subject to quality check, we will dispatch the new product(s) to you.
  • In case the exchange product is not available, we will call and update you.

What happens after I submit a return request?

  • We will schedule a reverse pickup for the return product(s) in 24-48 working hours.
  • Once the product is picked up, subject to quality check, we will commence the refund process.
  • For more information about refunds, please see the refunds sections of the FAQs

Is Express Shipping available for exchange products?

In case of an exchange, the new product will be shipped through standard shipping, irrespective of the mode of shipping in the original order. If you require express shipping for an exchange, it will be charged extra. Please mention it in your exchange request.

I need a reverse pickup from a different address

We offer reverse pickup from the shipping address in your order. If you require pickup from a different address, it is subject to serviceability by our logistics partner. If the address is not serviceable, you will need to to ship the product to us at your expense.

I received an incorrect or damaged product

We make sure all products are carefully quality checked prior to shipping. However, if you received an incorrect or damaged item, we will have the product(s) picked up, and will ship the appropriate product at no cost to you. Notification of damaged products must be made within 24 hours of receiving them, after which we will not be liable for a replacement.

Is there a limit on reverse pickup attempts?

Yes. There will be a maximum of three attempts for reverse pickup. Rescheduling, unavailability or not answering the phone during pickup counts as an attempt. If pickup is unsuccessful after three attempts, you will need to ship the return products to us at your expense.

Refunds

How are refunds processed?

For payments made online, the amount will be returned to the original payment method used.

For offline payments made through Cash on Delivery, refunds will be made to a bank account indicated by you. After successful pickup of the returned product, we will send you an email and SMS with a link to fill out your bank information.

What is the timeline for initiating a refund?

Refund will be initiated 24-48 working hours after the product is received by us (which takes 4-7 days), subject to quality check.

How long does a refund take to credit after initiation?

Refunds can take up to 4-7 working days to reflect in your payment method / bank account. In case of bank accounts, kindly check your bank statement. Transaction SMS sent by banks are not reliable as they can fail due to network delays and timeouts. Refund will appear as “ARK BLUEPRINT ENTERPRISES PVT LTD” in your bank account.

What can I do if I have not received my refund?

If your refund has not been credited after 10 working days from the date it was initiated, please send an email to wecare@nordlich.com with your order number, so we can check.

What amounts are refunded?

Only actual product cost(s) are liable to be refunded. In cases where discounts are applied, only the actual amount paid will be refunded. Express shipping charges are non-refundable.

Why was my refund rejected?

It is possible your refund was rejected since the product was deemed used/washed by our quality check executive and/or the tags were detached or damaged. In case you have questions, please write to wecare@nordlich.com. Please make sure to mention your order number.

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