Changed your mind?
No problem. We are happy to help!
We will accept exchanges and returns on all our products. However, they must fulfil the following conditions:
- Request must be raised within 15 days from the date of delivery
- Product(s) must be unused, unworn and unwashed with tags & packaging intact*
When your package arrives, please make sure it is not damaged or defective. Notification of damaged products must be made within 24 hours of receiving them. If you received an incorrect or damaged item, we will replace it at no charge to you.
*The decision of the quality check personnel will be final in determining the acceptability of products for exchanges and returns.
How do I initiate a return?
- Sign in to My Account.
- Under Orders, select the order you wish to exchange/return
- Scroll down to Exchange/Return, and click the button to raise a request
- A separate request must be raised for each product
Terms & Conditions:
- Once we confirm you request, you will receive an Email/SMS
- Our logistics partner will attempt pickup in 24-48 working hours.
- There will be a maximum of 3 attempts for reverse pickup. Rescheduling, unavailability or not answering the phone during pickup counts as an attempt.
- If pickup is unsuccessful after 3 attempts, you will need to ship the return products to us at your expense.
- We offer reverse pickup from the shipping address in your order. If you require pickup from a different address, it is subject to serviceability by our logistics partner. If the address is not serviceable, you will need to to ship the product to us at your expense.
- In case of exchange, product(s) will be shipped using standard shipping after pickup is successfully completed, subject to quality check.
- Only one exchange is permitted, after which the product(s) cannot be returned / exchanged.
- For returns, the refund will be initiated once pickup is successfully completed, subject to quality check.
- The quality check report of our logistics partner will be final for exchange / return.
- For terms and conditions regarding refunds, please see our payments and refunds page.