Exchange / Return
- Only one exchange is permitted, after which the product(s) cannot be further returned / exchanged.
- Only one exchange / return request can be submitted per order.
- Request must be raised within 15 days from the date of delivery.
- Product(s) must be unused, unworn and unwashed with tags & packaging intact.
- The decision of the quality check personnel will be final in determining the acceptability of products for exchanges and returns.
- Once we confirm you request, you will receive an Email/SMS.
- In case of exchange, product(s) will be shipped using standard shipping after pickup is successfully completed, subject to quality check.
- For returns, the refund will be initiated in 48 working hours after pickup is successfully completed, subject to quality check.
- For terms and conditions regarding refunds, please see our payments and refunds page.
- Reverse pickup is subject to serviceability, and shall be from the shipping address in your order only.
- Our logistics partner will attempt pickup in 24-48 working hours.
- There will be a maximum of 3 attempts for reverse pickup. Rescheduling, unavailability or not answering the phone during pickup counts as an attempt.
- If pickup is unsuccessful after 3 attempts, you will need to ship the return products to us at your expense.
- The quality check report of our logistics partner will be final for exchange/return.
- In case of non-serviceability, you will need to ship the products to us at your expense.
- We will get in touch with you regarding the shipping instructions.
- Please ensure the products are unused and unwashed with all the tags and packaging intact. No refund will be issued if products appear used or are sent without tags. We shall not be liable to return the products in such case.
- Please make sure to use a reliable logistics service that has tracking.
- We shall not be liable for exchange/refund in case the package is lost or undelivered